Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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28
June
2021

Managing Great Expectations

Clients aren’t from Mars and Customer Care Providers Don’t Have to be From Venus By Scott Newman, CEO, Transparent BPO & Tom Silzell, Managing Partner, CX PartnerSource Good relationships just don’t happen. They don’t happen in life and they certainly don’t happen in business either. In the corporate world, they...
3
May
2021

Transparent BPO Appoints Alan Jackson as Vice President, Business Development

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 3, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO. Jackson will be responsible for helping...