Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
Clients aren’t from Mars and Customer Care Providers Don’t Have to be From Venus By Scott Newman, CEO, Transparent BPO & Tom Silzell, Managing Partner, CX PartnerSource Good relationships just don’t happen. They don’t happen in life and they certainly don’t happen in business either. In the corporate world, they...
TRANSPARENT BPO SOLVES CUSTOMER SERVICE WORK-FROM-HOME CHALLENGES
“Global events forced the business world to adjust they way they operate – particularly where they operate,” says Lance Hale, President of Transparent BPO. “Work from home is here stay but your customer experience doesn’t have to be compromised.”
Convenience: The #1 Way to Improve Your Brand’s Customer Experience
This post — part four of our Expert Interview Series — features author, speaker, and customer experience consultant, Shep Hyken. A recent Forrester study reported that customer experience (CX) in 2019 is a mixed bag. Some companies are seeing modest gains while others are suffering from what Forrester calls “utter...
Customer Satisfaction with Contact Centers Down, New Report Says
Consumer satisfaction with contact centers is down, says a report from CFI Group. In its Contact Center Satisfaction Index (CCSI) 2019, market research firm CFI Group states that contact center satisfaction has seen a decline across multiple industries for the past few years. Property and casualty insurance providers have experienced...
