Outsourcing Insider
A monthly newsletter for customer service, customer experience, and contact center outsourcing executives.
Newsletter Archives
February 2022
Economists are at a loss trying to predict the future. With each variant, COVID accentuated gaps in our domestic contact center model, from productivity to labor to costs. In his latest blog, Jason Sterns of Transparent BPO examines nearshore and offshore benefits to fill the labor void.
January 2022
You’d wish you were here when you learn how easy it is to do business in Belize. Your contact center services will be able to serve your customers with agents who have a strong cultural affinity to the United States and unmatched English language capabilities.
December 2021
CEO Scott Newman walks through the company’s strategy and decision-making to expand to Spanish Town, Jamaica. Hint: Location, Location, Location.
November 2021
Key Insights from the Inside: The pandemic laid bare a lot of truths. We missed working in the office. We didn’t miss working in the office. We missed the camaraderie of our colleagues. We didn’t miss our colleagues.
October 2021
Key Insights from the Inside: There is no line item for culture on a balance sheet, but it contributes to the bottom line, according to Transparent BPO’s CEO, Scott Newman.
September 2021
Jason Sterns of Transparent BPO had a front seat to the disruption that hit the customer care industry in 2020. In this podcast, he discusses how TBPO drew on its deep experience deploying agents in a work-from-home environment and used it to develop the WorkSecure Suite.