Outsourcing Insights

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®). The Global Outsourcing 100, now in its...

The awards honor and recognize the companies, contact centers, and individuals who provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Rockville, MD, October 27, 2023 – Last week at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the...

Transparent BPO Wins Bronze Under Learning and Development Awards. The 2023 Brandon Hall Group HCM Excellence Awards™ recognizes best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. Transparent BPO, a leader in...

Sales Executive Brings Deep Background to Management Ranks Rockville, MD, Dec. 17, 2021 – Industry veteran Dean Birtwell is joining Transparent BPO as Vice President of Business Development. He reports to Scott Newman, CEO of Transparent BPO, a global contact center and business process outsourcer. In his new role, Birtwell...

Five Belize BPOs, including Transparent BPO, made a donation of bохеѕ оf іnfrаrеd thеrmоmеtеrѕ аnd Р95 mаѕkѕ to the Belize Ministry of Health (MOH) Friday, May 22, to assist with the impact of COVID-19. Тhе ВРОѕ hаvе bееn wоrkіng wіth thе МОН ѕіnсе Маrсh, еіthеr mаkіng dіrесt dероѕіtѕ іntо thе...

Frost & Sullivan, a business consulting firm, just announced the release of a new white paper about Belize, entitled Smaller By Design: Belize as a Premier Outsourcing Destination, which features Transparent BPO. “Belize is the only native English-speaking country in Central America and offers an optimal combination of economic, cultural and...

Nearshore Americas recently reported on the opening of our newest contact center, Seaside, referring to it as a “mega call center” in the title. Nearshore call center services provider Transparent BPO has unveiled its third contact center in Belize, making room for adding another 400 staff to its operations in the...

Transparent BPO CEO Scott Newman was interviewed by Nearshore Americas for an article addressing U.S. State Department travel advisory warnings for Belize and Guatemala. “The US recently raised its travel advisory alerts for Belize and Guatemala to Level 2: ‘Exercise Extreme Caution’, but BPO companies active in the Central American countries...

Site Selection Group, a BPO location advisory firm, recognized Transparent BPO as one of 15 companies undergoing what it referred to as “massive call center expansion” in Q1 2019. “Companies added over 32,000 call center jobs in the first quarter of 2019 as the call center industry continues to hang in there...

Belize Prime Minister, Dean Barrow, included a reference to Transparent BPO in his annual New Year’s address: “One example of this is illustrated by the recent news, headlined by Nearshore Americas, that Transparent BPO is currently building Belize’s biggest call center. According to our Trade Minister, construction of the new premises is...