Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
Adapting to the COVID-19 Pandemic: Transparent BPO's Story
by Scott Newman, CEO Over the past two weeks, Transparent BPO has undertaken a serious initiative — to deploy 850 brick and mortar contact center agents to a work-from-home (WFH) environment. This was no small task, and I am beyond proud of how our company responded to the business impact...
How to Create a Business Continuity & Disaster Recovery Plan; 5 Tips
There’s no need to let a disaster worry you, not when you have a business continuity and recovery plan. With a plan in place, you can face whatever event lands on your doorstep, whether it’s weather-related, a man-made occurrence, geopolitical risk, company-created situation, or something else potentially just as stressful....
