Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
BPO Site Visit: What You Can Learn in the First Few Minutes
My latest article at Nearshore Americas consists of an interview I conducted with Christopher J. Muñiz, Vice President of Service Delivery and Network Support at Beachbody in Santa Monica, Calif. — an experienced buyer of BPO services. In the article, Muñiz outlined three critical areas you should focus on in...
With so many options for outsourcing, it’s more important than ever to find a call center that is compatible with your company and its philosophy. Executives and salespeople love selling their business but what they sell may not be the reality of what’s happening on the call center floor. You...
