Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
Why Advances in Artificial Intelligence Won’t Replace the Need for Live Agents
Much has been written lately about the use of artificial intelligence and automation in contact centers. Our VP of business development Jason Sterns penned a feature article for Nearshore Americas entitled High-Tech Demands High-Touch: Why Advances in AI Won’t Replace Live Agents outlining ways technology will impact the contact center....
High Tech Demands High Touch: Balancing AI & Automation with Human Interaction
Recently, I had an opportunity to attend the SOCAP Southwest chapter meeting in Denver, which focused on the use of artificial intelligence (AI) in the contact center. The meeting consisted of a series of sessions addressing various aspects of AI and automation technology. Here’s a brief run-down: AI in Customer...
