Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
Attrition, or employee turnover, is a major concern for call centers and contact centers, as it can (and DOES) significantly impact both their financial performance and their ability to provide high-quality customer service. When attrition boils over While the various triggers for attrition can vary greatly from case by case,...
7 Questions to Ask Contact Center Vendors About Employee Attrition
Companies looking for an outsourced nearshore contact center vendor partner have many factors to consider, not the least of which is the vendor’s employee attrition rate. In my article at Nearshore Americas (the second in a series), I outline seven questions companies should ask about attrition. Questions include: What is...
